Terms of Service
Good Neighbor is a free app for asking neighbors for a hand and lending one back. By creating an account you agree to these terms.
Who can use Good Neighbor
You need to be at least 13 years old. You are responsible for what happens under your account, so keep your sign-in details to yourself.
What Good Neighbor is, and is not
Good Neighbor helps neighbors find each other. It is not an employment service, a contractor marketplace, or a payment platform. No money changes hands in the app. Points and badges are a record of participation — they are not currency, they have no cash value, and they cannot be transferred or redeemed.
When you agree to help a neighbor, or accept help, that arrangement is between the two of you. We are not a party to it and we do not supervise it.
Community rules
We have a zero-tolerance policy for objectionable content and abusive users. There is no warning system for this and no three-strikes rule. Content that breaks these rules is removed, and accounts that post it are suspended or terminated.
Do not post, send or share:
- Harassment, threats, bullying or intimidation of any kind.
- Hate speech, or content attacking people on the basis of race, ethnicity, national origin, religion, disability, age, sex, gender identity or sexual orientation.
- Sexually explicit material, or any sexual content involving minors.
- Violent, graphic or gratuitously disturbing content.
- Scams, fraud, phishing, spam or deceptive requests.
- Illegal activity, or requests for help committing one.
- Someone else's private information — an address, a phone number, a photo of them — posted without their consent.
- Impersonation of another neighbor, a business, or of us.
Reporting and blocking are built into every piece of content in the app, not hidden away in settings:
- Every task, comment, recommendation and conversation carries a … menu with Report and Block, reachable directly from the content itself.
- Blocking works in both directions and takes effect immediately. A blocked neighbor's tasks, comments, recommendation answers, conversations and notifications disappear from your app; yours disappear from theirs; and neither of you can message the other. You can reverse it at any time from Profile → Blocked Users.
- We review reports and remove offending content within 24 hours, and we suspend or terminate the accounts responsible.
If you see something that breaks these rules, report it in the app. If it is urgent or you cannot reach the content, email support@thegoodneighbor.community. If someone is in danger, contact your local emergency services first.
Your content
What you post stays yours. You give us permission to store it and show it to the neighbors it is meant for, so that the app can function. That permission ends when you delete the content or your account, except where we are required to keep something by law.
Do not post content you do not have the right to post.
Your safety is your own judgement
We do not run background checks on neighbors, and we do not verify that anyone is who they say they are or that they can do what they say they can do. A recommendation in the Pros directory reflects the opinions of neighbors who vouched for that business — it is not our endorsement, and we have not vetted them. Use your judgement about who you let into your home and what you agree to.
Ending your account
You can delete your account at any time from Profile → Delete Account. We may suspend or terminate an account that breaks these terms, and for serious violations we will do so without notice.
Disclaimers and liability
Good Neighbor is provided "as is". We do not promise it will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for disputes, injuries or damages arising out of arrangements neighbors make with each other through the app.
Nothing here limits liability that cannot be limited by law.
Changes to these terms
If we change these terms materially, we will update the effective date above and tell you in the app. Continuing to use Good Neighbor after that means you accept the change.